Monitoring Empowerment in Policy and Programme Interventions: Combining Qualitative and Quantitative Approaches Jeremy Holland Oxford Policy Management, UK Email: jeremy.holland@opml.co.uk Simon Brook Oxford Policy Management, UK Nora Dudwick PRMPR, World Bank Mette Bertelsen PRMPR, World Bank Gil Yaron GY Associates Click here to download working paper

Abstract
This paper describes methodological innovations emerging from a World Bank Trust Fund project that was initiated in 2006 to design and implement diagnostic tools to monitor empowerment in different policy or programme contexts in four countries. The paper focuses on experiences in Jamaica, where empowerment monitoring has been integrated with a community-based social policy monitoring process.

This paper discusses the added value of combining quantitative and qualitative research methods in the measurement and diagnosis of empowerment. The paper will describe the project’s development and testing of quantifiable indicators in Jamaica that measure changes in empowerment outcomes and processes, with an emphasis on the relationship between citizens/ clients and government officials/ service providers. These indicators are being administered primarily using local/community survey and score card instruments, with a view to longer-term integration with more universal (non-contextual) survey instruments.